Ordering & Payments

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express) as well as accelerated checkout options like Shop Pay, Apple Pay, and Google Pay for a seamless experience.

How do gift cards work?

Our digital gift cards are purchased like any other product. After purchase, you’ll receive an email with a unique digital code that can be forwarded to the recipient. They enter this code at checkout to apply the value to their order, with any remaining balance available for future purchases.

Do you offer gift wrapping?

Yes. Every piece of Crawford Hill jewellery arrives beautifully packaged in our signature gift box, making it an unforgettable and cherished gift right out of the box.

Shipping

How much does shipping cost?

We offer complimentary tracked shipping on all orders over $250 NZD within New Zealand & Australia, and on orders over $500 NZD for the USA & UK.

How long will my order take to arrive?

Typical delivery times are:

• New Zealand: 2–4 business days
• Australia: 5–10 business days
• USA & UK: 7–15 business days

For full details please view our Shipping Policy.

How can I track my order?

Once your order has been dispatched, you will receive an email with your tracking number and a link to view its transit status.

I live in Canterbury, can I arrange to pick up my order?

Yes, local pickup from our workshop in Amberley, Canterbury can be arranged. To organize a pickup, please email us at office@crawfordhill.co.nz before placing your order to coordinate a suitable time.

Returns & Exchanges

What is your return policy?

We have a 30-day return policy for items that are unworn, in their original condition, and in their original packaging. In the rare event of a manufacturing fault, we will gladly offer a replacement. For full details, please view our complete Refund Policy.

What if I damage my jewellery?

We understand that accidents can happen. If your jewellery is damaged through misuse, we are happy to provide a quote for repair. Please contact our team with photos of the damage to begin the process.

Product & Jewellery Care

Do your bangles open?

No, our bangles are crafted as solid, continuous pieces designed to slip over your hand. We intentionally minimize the use of moving parts like hinges or clasps, as this significantly increases the durability and longevity of each piece, ensuring it is hard-wearing for an equestrian lifestyle.

Do your pendants come with chains?

Our pendants are sold individually to allow you to pair them with your own chain. Chains are sold separately, and you can explore our full collection of chains here.

What materials do you use?

We specialize in crafting our pieces from precious metals, including solid 925 Sterling Silver and 9ct or 18ct Gold in Yellow, Rose, and White varieties. Each product page lists the specific materials for that piece.

How should I care for my jewellery?

To maintain your jewellery’s brilliance, avoid contact with harsh chemicals (like chlorine in hot pools), lotions, and perfumes. We recommend removing your pieces before swimming, sleeping, or exercising. For cleaning, gently wipe with a soft, lint-free cloth or use warm water with a mild, soap-free detergent.

Custom Services

Can you custom-make a piece for me?

Yes, we specialize in custom design. We can make pieces from scratch. Our workshop is equipped to melt down your existing, unworn jewellery and reimagine it into a new, bespoke piece that tells your story. Please contact us to discuss your vision.

Can you gold plate a sterling silver piece?

While we have the capability to gold plate sterling silver, we do not recommend it as a long-term solution. Gold plating is a temporary finish that will inevitably wear off over time. For a lasting gold finish, we recommend choosing a piece crafted from solid gold. If you would like to discuss this further, please contact us.

Can I trade in my old or broken gold jewellery?

Yes, we offer the option to trade in your scrap or broken gold jewellery towards a new Crawford Hill piece. To begin, please email us at office@crawfordhill.co.nz with clear photographs of your items (and the weight in grams if you have access to a jewellery scale) for a trade-in estimate.

Need more help?

We’re here to help. Email office@crawfordhill.co.nz and we’ll get back to you promptly.