Return & Refund Policy

At Crawford Equestrian Jewellery, every piece is handcrafted with precision at our Nelson bench to be as resilient as it is elegant. We want you to love your piece, but if you need to make a return or exchange, we keep the process straightforward and transparent.

Standard Return & Exchange Window

We offer a 7-day return window for refunds or exchanges from the date your order is delivered.

• Exchanges: We are happy to exchange your item for a different size or piece.

• Refunds: Eligible items returned within the 7-day window will be refunded to your original payment method via Shopify.

Return Conditions (Change of Mind)

To be eligible for a refund or exchange, your item must be returned in its original, brand-new condition:

• Unworn, unused, and undamaged.

• Returned in its original Crawford Equestrian Jewellery packaging.

• Free from scratches, wear, or arena dust.

Please note that custom-engraved or personalized pieces cannot be returned for a change of mind.

Extended Holiday Return Window

To give you extra peace of mind during the festive gifting season, orders placed for the holidays qualify for an extended return window:

• For purchases made between December 24th and January 31st, you enjoy an extended 38-day return window to request a return or exchange.

  Sizing & Exchanges

  We want you to love the fit of your piece! Because each item is individually handcrafted from solid metals, please review our Sizing Guide carefully before placing your order.

  How Size Exchanges Work:

  • Return Bag Included: Every order includes a return bag inside your parcel to make sending a size swap back to our Nelson studio fast and stress-free.

  • Initiating an Exchange: If you need a different size, simply contact us within 7 days of receiving your order with your order number and the correct size required.

  • Freight Invoice: Before your replacement piece leaves New Zealand, we will email you an invoice to cover the new shipping freight.

  • Dispatch: Once the freight invoice is paid and the original piece arrives back at our studio in unworn, original condition, your new size will be dispatched immediately!

  • Processing: Once received and inspected at our bench, we will process your full refund or dispatch your exchanged piece within 3 to 5 business days.

  Note: Custom-engraved or fully bespoke pieces cannot be returned or exchanged for sizing errors, so please double-check measurements prior to ordering!